December 19, 2019
LinkedIn Publishing
Publish content to LinkedIn directly from the platform.
Social Asset Library Default Locations
New assets default to My Locations.
Actions Design Refresh
Enjoy a modern take on case management.
Support for Linked Profiles (Import / Export)
Easily update linked profiles through import/edit within CSV.
Custom Titles for Widgets
Add your own titles to widgets within Dashboards and Reports.
Updated Dashboard and Report Permissions
Enable dashboard and report permissions at the role level.
New API Endpoints (getPageMetrics, getPostMetrics)
Fetch social metrics for pages and posts.
Location Cloning
Add new locations more efficiently.
Survey Results Manager
Analyze and manage survey results in a convenient view.
New Survey Report – Device Trend
Understand what devices your customers use so that you can optimize survey experience.
Insights Page Divided into Tabs
Focus on the insights you need with less scrolling.
User Role Permissions
Allow user roles to assign roles to other users.
December 5, 2019
Customizable Dashboards + Survey Widgets
Combine widgets from each solution into a custom dashboard that you design.
Drill-Down Link from Quotes to Full Review
Drill all the way to the full comment for richer analysis of customer feedback.
New Monitoring Sources
The platform can now monitor reviews for several new sites.
Removal of Facebook and Instagram Listening Streams
Instagram and Facebook streams have been removed from the Social Listening page.
Removal of Google+ Stream
The Google+ stream is removed from the Live Streams view.
Deprecation of Support for Internet Explorer 10
Internet Explorer 10 is no longer supported by the platform.
SAML SSO OKTA for Reputation Manager App
Launch the Reputation Manager app from OKTA Mobile.
Role Permissions for Reasons for Closures and Root Cause
Limit which user roles can modify the Reasons for Closure or Root Causes when closing tickets.
November 14, 2019
New Monitoring Source for Reviews
The platform can now monitor reviews from several new sources.
File Upload Question Type
Allow survey takers to upload files.
Support for GMB Labels
Manage GMB Labels within profiles.
Drill-Down Redesign
Drill into sentiment categories for richer analysis of customer feedback.
Deprecation of TXI
Operational Insights has improved performance and simplification with TXI removal.
Monthly Review Summary Includes Competitors
Monitor competitor details in the Monthly Summary email.
November 1, 2019
New Monitoring Source for Reviews
The platform can now monitor reviews from Niche.com.
Profile Field Guardrails
Find and fix data issues quickly within listing profiles.
New Monitoring Source for Listings
The platform can now send listings data to TripAdvisor.
NPS Custom Color Weights
Configure the range used within NPS and TXI color-coding.
Share Surveys on Social Media
Share a positive survey on Facebook or Twitter feeds.
October 4, 2019
Managed Services for Google
Leverage our Managed Services for Google to ensure that all information being delivered to Google is complete and optimized.
Publisher Suggestions
Improve the accuracy of your listings data with suggested changes to listings.
Add Survey Question to Email Template
Improve CTR by making your emails more interactive.
Operational Insights Drill-Down
Identify root causes of problems by drilling down into topics.
Social Listening Notifications
Configure your own notifications for social listening keywords.
Updated API Endpoint (getReviewResponse)
Calculate your own response rates using Response Date.
Toggle Automation Rules
Easily turn automation rules on/off.
Forward Tickets with Attachments
Included attachments when forwarding tickets to other users.
Duplicate Ticket Identification
Check for an existing ticket prior to adding a new one.
September 5, 2019
Notifications History
See a log of all notifications you have received.
Survey Styling for Questions
Add formatting to survey questions and options.
Survey Type Labels
Differentiate between Conversational and Regular surveys.
August 22, 2019
Filter Surveys by Quality
Distinguish between high quality and suspect results.
Support for Instagram Video Publishing
Publish video content in Instagram profiles.
Filter by Updated Reviews
Filter reviews that have been changed to ensure replies are appropriate.
Manage Locators in the Platform
Configure locators directly within the platform.
New Review Monitoring Sources
The platform can now monitor reviews and send listings data to new sites. CareDash – Listings (physician data) via API GoLocal.de – Review monitoring
Switch Tenants (Mobile)
Dealers with access to multiple tenants can switch between them within the Reputation Manager app.
Use Assets in Social Publisher (Mobile)
Add library assets for social posts on the Reputation Manager app.
August 8, 2019
Survey Quality Indicator
Distinguish between high quality and suspect results.
Delete Individual Tickets
Delete tickets that require no action.
Smart Notifications
Manage user-level notifications in bulk by applying role-based notifications.
July 25, 2019
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
Filters on All Surveys Page
Filter the surveys landing page using the same filters available platform-wide.
Top Box in Cross Tabs Report
Use Top Box calculation for a sentiment key metric.
Use Assets in Social Publisher
Add library assets directly from the Publisher window.
Search Social Content by Tags
Search for assets in your library by tag.
Reputation Score Mid-Year Calibration
The Reputation Score reflects minor adjustments to reflect developments in consumer preference.
Require Custom Fields for Ticket Types
Require custom fields, such as Patient ID or Vehicle ID, on tickets that have a custom ticket type.
July 11, 2019
New Listings Performance Charts
Track how media uploads on listings impact the traffic and prospect conversions .
New Configurations for Competing Brands Report
New default values for the Group By filter and hidden threshold.
June 28, 2019
Cosmetic Updates – Phase 1
Enjoy a cleaner, more consistent user interface!
Survey Piped Text
Create questions and answers with dynamic wording.
Survey Syndication Filter
Identify survey responses that were published to Google.
New Campaign Redesign
Get visibility into your campaign pipeline.
Instagram Metrics
Identify Instagram account and post metrics in the platform.
User-Level Notifications for Social
Configure your own notifications for social posts and comments.
Fix Errors in UI for Bulk Actions
Save time with bulk import/exports for profiles by fixing errors on screen.
Sort by Category Sentiment
Sort local sentiment distribution by location.
User-Level Notifications for Actions
Configure your own notifications for new tickets and ticket updates.
Enhanced Close Ticket Screen
Provide a root cause for ticket closure.
June 13, 2019
Device Tracking in Surveys
Track what devices survey takers are using.
Review Sites Clicked in Surveys
Track which review sites were clicked at the end of a survey.
Social Publisher Image Editor
Edit your pictures from inside the platform using a variety of tools, such as filters and text.
May 30, 2019
Office Status in Location Profile
Add Office Status to your location profiles for publishing on source sites.
Boroughs on UK Dashboard Map
Refine your view of Score and Star Rating for individual boroughs within the UK.
Dashboard Map Zoom
Zoom in on the dashboard map to focus on a specific region.
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
May 16, 2019
Custom Variables in Survey Requests
Personalize the survey experience to increase completion rates.
Response Button Removed from Survey Notifications
Avoid sending multiple responses to the same customer review.
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
Notification for Broken Facebook oAuth Connections
Get immediate visibility into broken connections and improved matching.
Mobile Social Publisher
Create social posts from the mobile app.
Mobile Actions
Use the Reputation Manager app to manage Actions (Public Beta).
Populate Custom Fields with Survey Answers
Auto-populate ticket fields using answers from a survey.
Progress Leaderboard – View by Custom Filters
Compare your locations' ticket progress by region, brand, or custom filter.
May 2, 2019
Emojis for Live Stream Replies
Add emojis to your post replies within Live Streams.
Optimal Day and Time to Publish Social Posts
Pick the best day to publish your social content.
List Performance Donut Chart Sizing
View cleaner donut charts on Listing Performance.
Search Accelerator Switch – Location Level
Choose to enable/disable the Search Accelerator prompt for survey takers (location level).
Surveys Moved Under a Single Tab
Access the Surveys solution under a single navigation tab.
Embedded Surveys Widget
Embed a survey invitation on your own web page.
Survey Details and PDF Export Layout
Analyze survey results in a wider format.
Top 2 Box Score in Survey Grid View
Choose the key metric that makes most sense to your business.
Framed Category Names in Sentiment Map
Improve readability of category names.
Location vs Benchmark Report Module
View local competitors and industry benchmarks in scheduled reports.
Reputation Score Thermometers
Thermometers are arranged in the order of highest to lowest weight on total score.
Filter Tickets by Survey
Filter tickets generated by specific survey templates.
Configure Reasons for Closing
Standardize explanations for ticket closures.
April 18, 2019
Surveys Theme Builder
Apply advanced styling to your Surveys without any coding skills.Search Accelerator Switch – Tenant Level
Choose to enable/disable the Search Accelerator prompt for survey takers (tenant level).
Business Listing Audit Dashboard
Get transparent and actionable insights across all business listings.Notification for Broken Google oAuth Connections
Get visibility into broken connections and improved matching.
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
Show/Hide the Dashboard Map
Hide maps for users who don't need access.
April 4, 2019
Placeholder Variables in Macros
More efficiently personalize review and survey responses.
Automatic Translation to English – Surveys
View translated surveys in original submission and translated (English).
Time Zone Selection in Social Publisher
Control when social posts go live across several time zones and locations.
Social Suite Launch
Use the new Social Suite to more efficiently manage your social media content, conversations, and more.
Action Dashboard Report
View a summary of actioned tickets in a report format.
Reputation Manager Role-Based Permissions (Mobile)
Apply role-based permissions to Reputation Manager mobile app users.
March 22, 2019
Partially Failed Status for Social Posts
Identify post failures more accurately among locations and social networks.
Full Size Picture Preview
Open a picture within a post preview to display the full picture.
Updated Reviews History
See history when users change their reviews.
Star Rating Map with Benchmarks
Compare star rating against local competitors by state.
Dashboard Map Title
Quickly identify how the map is colorized.
Send Review Requests from Reputation Manager (Mobile)
Use one mobile app to take action on all of your reputation management tasks.
Actions is the New Tickets!
Tickets have been renamed to Actions.
Calculated Custom Fields
Define expressions for calculated custom fields.
February 28, 2019
Reputation Score Map with Benchmarks
Get a more complete picture of your reputation performance beyond star rating.
Support for Updated Reviews
Get notified when customers update their reviews.
Intermediate Page for Review Requests (Google)
Track the success of your request efforts using review attribution.
Intermediate Page for Survey-Review Requests (Google)
Make it easier for your customers to leave reviews for you on Google after a survey.
Trackable Survey Requests
Request metrics accurately account for survey requests that were sent, received, and clicked.
Terms of Service for Kiosk Surveys
Notify your customers of terms of service.
Delete Comments on Live Streams
Remove mistaken or inappropriate comments from your social streams.
Social Publisher Picture Editor
Make edits to a picture prior within the social publisher.
Link Profiles for Professionals
Make it easier for your customers to find doctors working out of multiple locations.
Use Place ID in Profiles
Make edits to Place ID within a profile.
February 7, 2019
Hide Locations with No Data on the Leaderboard
Control how to export locations with no data to CSV.
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
January 28, 2019
Q&A Notifications
Customize notifications for incoming Q&As, separate from reviews.
Establish Peer Locations on Surveys 3.0 Reports
Location managers can create league tables or comparisons based on a particular peer group.
Mentions on Facebook and Twitter
Mention a business or user on your social post to create more engagement.
Monthly Report Scheduling by Day
Schedule monthly reports to be sent on specific days of the month.
Choose Categories in Tornado Summary Report
Make your reports more concise and digestible.
New Healthcare Taxonomy for Women’s Health
You can now see insights on reviews that refer to women's health. (Healthcare customers only.)
Reputation Score Re-Calibration – 1/19
See your score adjust to better align with industry sources and trends.
Reputation Score Color Palette
A larger color palette offers finer grained insights when your score varies.
Multi-Tenant Login for Mobile
You can now login to different tenants using the same email address within Reputation Manager.
Additional Ticket Contact Fields
When manually creating a ticket for customer feedback, capture their appellation and quickly input address details.
Categories Included in Ticket Export
Include the auto-applied data science review categories in your export.
Roles and Permissions for Ticket Attachments
Limit which user roles can view/add/edit/delete attachments on tickets.
January 10, 2019
Dashboard Map Report Module
Create reports to display performance broken down geographically.
New Arrangement of Dashboard Summary Tiles
View the metrics that you care about most.
Forward Tickets Include Notes
Forwarded tickets now include Notes.
Notes Count on the Ticket Dashboard
View the count of notes per ticket from the Ticket Dashboard.