December 20, 2018
Google Seller Ratings – Certified GSR Partner
Reputation.com is a Certified Google Seller Ratings partner.
Bulk Upload of Media in Social Library
Add multiple pictures or videos to your asset library with a few clicks.
RSS Feeds in Content Library
Pull content from different channels to offer locations as pre-made social content.
Custom Location Variables
Personalize social content with custom location variables using quick shortcuts.
Bulk Attribute Management Wizard
Manage attributes for multiple profiles at once.
Location/Profile Sync
Automatically sync shared data fields from directory profiles to location profiles.
Location Leaderboard Full CSV Export
Download CSV to include all locations for monthly side-by-side comparisons.
Reputation Live – Snap & Post
Collect consent signature from customers before posting user-generated content.
Redesigned Ticket Progress Leaderboard
Showcase your team's closure/response performance, and understand how your backlog has changed during the selected date range.
December 10, 2018
PlaceID UX Improvements
Understand implications to PlaceID when making changes to profile data.
Custom Profile Definitions for Role-Based Workflow
Enable role-based editing permissions for a subset of profiles.
Strengths and Weaknesses Report Configurations
Customize the Strengths and Weaknesses report module.
Report Module Filters
Filter report modules by Survey Template and Categories.
Credentials Health Dashboard
Get a clear picture of your credential statuses per location.
Internal Emails with Attachments
Add attachments to your platform users within internal emailers.
Universal Search Admin
Configure universal search using any data set.
Epic Scheduling Integration
Allow patients to quickly set up appointments with their providers using Epic scheduling integration.
November 15, 2018
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
Deploy Surveys in Multiple Languages
Import translations for questions and set default locales.
Custom Live Streams and Alerts
Create custom streams for your social content feed based on keywords or sentences.
Live Streams Tags and Sentiments
Filter social posts based on sentiments and tags using Smart Tag filters.
Live Streams Reply View
Access a new Reply View within Live Streams to more easily reply to your social posts and comments
New Content Library!
Schedule and track posts created from curated content.
PlaceID Propagation
Intuitively update PlaceID data in professional profiles.
External Fulfillment Statuses
View fulfillment status of listings (API and Agency dashboard users).
Auditing Improvements for Service Area Businesses
Profile audit overlooks address inaccuracies.
Here Added to Listings
Here is now a managed source for "rooftop" locations.
November 1, 2018
Top Box Analysis Leaderboard
Compare locations using Top Box Scores.
Custom Date Questions as a Top-Line Filter for Survey Results
Use custom dates as a top-line filter for survey results.
Enhancements to Listings Displays
More easily tell how individual listings are performing and what the statuses are.
Show Calls Over 24 Hours
Monitor incoming call traffic 24 hours a day.
Universal Search on Locators
Configure single-search box functionality for multiple data sets.
Support for Attributes in Location Profiles
Manage attributes for location profiles.
Email Notification for Directory Import
Choose to receive an email when a large set of profile data is being imported.
Profile Type Removed from Directory Import/Export
You will no longer see Profile Type in the directories import/export file.
Survey Details Available in Mobile App
Monitor survey results while on the go.
Support for Survey 3.0 in Ticket Automation
Create tickets based on responses to specific questions/answers within a Survey 3.0 template.
Automated Ticket Type Set at Creation
Apply a ticket type upon creation based on dynamic criteria, such as a response to a survey question.
October 22, 2018
CrossTabs Report for Surveys
Uncover hidden relationships between survey questions.
Pagination for Listings Locations
Experience faster load times when viewing Location Listings from Audit Summary.
Review Response Templates (Mobile)
Use macros (review response templates) in the Reputation Manager mobile app.
Survey Metrics (Mobile)
Track survey metrics in the Reputation Manager mobile app.
Outdated Ticket Notification
Avoid overwriting other users' ticket changes.
Additional Detail in Forwarded Tickets
Forwarded tickets now contain Ticket Type and Ticket Change Log.
October 4, 2018
New Review Monitoring Sources
The platform can now monitor reviews for several new sites.
Anonymize Surveys Option
Invite participants to take an anonymous survey, such as Employee Engagement surveys.
Stream Subratings from Surveys 3.0
Include sub-ratings in survey widgets to leverage questions and scores.
Allow Incomplete Surveys
Save partial survey results even if the survey taker doesn't finish.
Dedicated Welcome Page for Surveys
Create custom survey landing pages to embed on your website.
Social Listening – Download as CSV
Export data from Social Listening for additional processing.
Add File Attachments to Tickets
Add file attachments to tickets, or download attachments.
Option to Require a Close Explanation for Tickets
Require your staff to provide an explanation when closing a ticket.
Updated Tail Sites Display (Additional Reach)
See a list of tail sites your business information reaches, in addition to your actively-managed sites
Foursquare Added to Listings
Foursquare is now a managed source for "rooftop" locations.
New Listings Sources for MD.com and Caredash
Healthcare professional data files are now submitted to these sites.
New Field for Phone Number Extension
Store phone number extensions separately from the primary phone number.
GMB UTM Tracking in REST API
Enable/disable GMB UTM tracking at scale through our REST API.
Localized Splash Pages for Competitive Reports
See how Competitive Reports look (localized tenants).
Sales and Service Taxonomies for Auto Industry
Measure performance against new "buckets" for Sales or Service.
Updated Taxonomy for Financial Services
Themes reflect what matters most to consumers who use financial services.
Faster “Strengths and Weaknesses” Load Time
Access key insights faster.
September 20, 2018
Sort Reviews by Word Count
Sort reviews with no comments or highly verbose comments.
Report Weight for Sentiment-Based “Select One” Questions
Set report weights for scale questions.
UTM Tracking on Google My Business
Enable tracking for number of clicks coming from Google My Business (GMB) within your web analytics.
Google Posts Clicks and Impressions
See the number of impressions and clicks on your Google My Business (GMB) posts over time.
URL Updated for Listings
The URL for the listings solution has been updated from /listings2 to /listings.
“Managed” Audit Status
Clearly see whether a profile is under active management.
“Not Fulfillable” Audit Status
See how many of your locations are not fulfillable (previously called "Opted Out").
Data Validation for Web URL Profile Fields
Manage directory URLs more efficiently
Sentiment by Location Group
Compare sentiment between any of your custom groups of locations (markets, cities, states, etc.).
Configurable Columns on Ticket Dashboard
Hide ticket details that are not needed for your workflow.
Filter for Ticket Type
Filter the ticket dashboard by ticket type.
Custom Fields in CSV Export
The Ticket Dashboard export csv includes more data that is relevant to your reporting needs.
September 6, 2018
More Support for Facebook Recommendations
View Facebook recommendations in the Reputation Manager mobile app.
Keyword Search on Social Listening Streams
Search keywords on any mentions on posts or comments in the Social Listening stream.
Keyword Search for Social Listening Graphs
Search keywords on any mentions in posts or comments in the Social Listening dashboard.
Sentiments Filter for Social Listening Dashboard
Filter social listening metrics by sentiment (Positive, Negative, Neutral).
Asset Library History Metrics
See how many times an asset was used from the library (and by which locations and when).
Schedule Reports for Custom Days
Choose the specific day(s) of the week that you want to schedule distribution of reports.
Social Metrics Dashboard (Mobile)
Get a high level picture of social activity on-the-go.
Configurable Columns on Ticket Dashboard
Hide ticket details that are not needed for your workflow.
August 23, 2018
Support for Facebook Recommendations
See Facebook Recommendations in the Reviews tab.
Survey Review Links Redesign
End of survey review links are more prominent to encourage a higher click-through rate.
Survey Question Completion Time
Analyze the time taken to complete individual and all survey to better understand which questions introduce friction.
Directory Profile Parent ID
Healthcare systems can easily define the relationship between a hospital and the ER within a hospital.
Directory Profile Place ID
Healthcare systems that have multiple doctors working out of a single location can keep their location information consistent across all of their profiles.
Interactive Reports for Emails
Navigate directly to interactive reports from email notifications.
Survey Filter for Operational Insights
Filter operational insight results by a particular survey.
Strengths and Weaknesses Redesign
Get more insights regarding the topics that impact your rating the most.
Mobile Dashboard Performance Improvements
The Reputation Manager app dashboard loads 6-10 times faster (for users with 1,000 locations).Custom Fields in CSV Export
The Ticket Dashboard export csv includes more data that is relevant to your reporting needs.
Custom Drop-Down Fields for Ticket Types
Allow ticket takers to choose more than one option within custom fields.
Ticket “On Hold” Stage
Configure ticket stages as "On Hold" to stop the clock for that particular stage so that it doesn't factor into total resolution time.
August 9, 2018
“Randomize Choices” Option in Survey Questions
Present choices without introducing bias based on choice order.
Answered/Skipped Metrics on Surveys
See which questions add a lot of friction during survey-taking.
Editable Published Responses to Surveys
Keep published responses professional by editing typos or factual errors, even after the response has been published.
Social Suite Redesign!
Use the new Social Suite to more efficiently manage your social media content, conversations, and more.
Campaigns Email Digest
Receive weekly emails to view published campaign metrics on engagement and reach.
New “Audit Only” Fulfillment Status
Quickly uncover which locations are set to "Audit Only."
Listings Category within Reports
View reports specific to business listings.
Operational Taxonomy Filter
Expand the range of insights to include the voices of employees.
Ticket Types and Custom Fields
Track additional context details directly within a ticket instead of referring to external sources.
Tickets Usage Report
Monitor how your team is using the Tickets module.
Social Post Approval Notification (Mobile)
The bell is back! Get reminders when social posts are waiting for your approval.
July 26, 2018
Support for Google Seller Ratings (GSR)
Leverage the platform to generate Seller Ratings for Google Ads.
Surveys 3.0 Leaderboard Report
Slice all questions in a survey by locations.
Listings Performances Redesign
Listing Performance now includes trends over time and more.
Multi-Tenant Dashboard
Agency clients are now able to view fulfillment statuses in aggregate across multiple tenants.
Special Hours for Listings
Schedule temporary hours ahead of time. Enter your holiday hours today and don't worry about changing the hours when things get hectic!
More Summary Email Enhancements
Get even more insight out of review/survey summary notifications.
New Report: Location Leaderboard by Source
Compare reviews and ratings across locations and sources.
Filter by Source for Reviews Category of Reports
You can configure ALL Review-related reports based on third-party reviews, surveys, and/or kiosk.
Posts Pending Approval – Reject or Edit (Mobile)
Edit a pending social post or reject with a reason.
Rejected Post Notification (Mobile)
Receive a push notification if you're post is rejected.
Social Post Calendar (Mobile)
View all posts by date on a new calendar.
Location Publishing Details for Posts (Mobile)
Within the calendar, view post status and publishing details for each location.
Competitive Insights Category within Reports
You can now see all of your competitive reports grouped into its own reports category.
Ticket Reminder and Overdue Notifications
Team members can receive automated notifications when tickets are soon to be due or past due.
Automated Ticket Actions
Automatically assign tickets to a different queue, apply tags, or set to a new stage within a ticket rule.
Progress Leaderboard with Sentiment
You can now see whether tickets in a queue or at a location are primarily positive (compliments) or negative (complaints).
Tickets Reporting Category within Reports
You can now access ticket reports from a central location.
June 28, 2018
New Review Monitoring Sources
The platform can now monitor reviews for several new sites and respond via API for Caring.com.
Flag and Filter Options for Survey Results
Flag individual survey submissions for follow-up/mark as read, and filter the list of results by flagged status.
Location Filter Persistent Between Tabs
Quickly zero in on other areas of location performance.
New Filters for Listings Performance
Filter listings performance by date range and/or source.
Listings Fulfillment Status in List View
View and sort fulfillment status for a location's listings.
Ticket Dashboard Export
Export Tickets data for further analysis using any Business Intelligence tool.
Ticket Notification Permissions
Control which Tickets events you're notified about.
June 15, 2018
Surveys 3.0 are Google Compliant
Surveys 3.0 are now compliant with Google's Review solicitation policy.
Peer Comparison for Top Box Trends
Compare locations with peers.
Top-Level Filters for Surveys
Elevate survey items that are critical for analysis.
Key Driver Analysis (Beta)
Analyze key drivers of customer satisfaction in Surveys 3.0.
New Weekly Calendar – Social Beta
Get better visibility of social posts and identify potential gaps in social presence.
New Live Streams – Social Beta
Monitor all your social pages in one multi-streams view.
Individual Billing for Social Boosting
Enforce location-level billing when boosting Facebook posts.
Social Posts Approval – Social Beta
Reject or approve several posts in only few clicks.
Profile Search Enhancement
See improved search results within the Profiles page.
Show Revision History for Profiles
See how many versions of the profile exist and who performed the modification.
Local Competition Leaderboard Enhancements
Configure the scope of the dashboard by all locations, your locations, or competitor locations.
Competing Brands Dashboard Enhancements+
Configure the scope of the dashboard by all brands, your brands, or competitor brands.
Business Listings Summary Enhancement
View your primary business listing metrics in a more elegant way.
Google My Business Description Enhancement
Add a short business description to your Google My Business (GMB) listings.
Tickets Complaint Report
Understand which areas of the business are actively contributing negative customer experiences.
June 1, 2018
Group By Requester – Request Metrics
Understand how different user roles are performing (e.g., Service vs. Sales) when requesting reviews.
Request Templates are Google Compliant
Effective June 1, 2018, Smiley and Star templates comply with Google's new "No Gating" requirement in Google Review guidelines.
Top Box Trends Enhancements+
Selectively omit results based on volume and view YTD data.
Dashboard Summary Card for Business Listings
View quick KPIs for all areas of your online reputation management efforts.
Factual Integration
Leverage more exposure to your listings.
Google My Business Photo Publishing
Sync your Google My Business (GMB) profile pictures with your source of truth.
Operations Reports – Download as CSV
Export data from Operational Insights modules for additional processing.
Explanation for Closing a Ticket
Provide an explanation for closing a ticket.
Ticket Forwarding
Share ticket details with others via email.
May 17, 2018
Top Box Trends Enhancements
Highlight total survey respondents, overall survey score, and top box analysis.
Custom Filters for Widgets
Showcase your positive reviews/surveys on your website, segmented by custom filters, such as brand or state.
Social Listening Email Alerts
Monitor an unusual increase in mentions in order to prevent potential crisis.
Social Beta Available for Testing
Take early advantage of over 30 new functionalities for your social workflow.
Summary Email Enhancements
Get even more insight out of summary notifications.
Ticket Change Log
Quickly view the activity history for at ticket.
Traffic Trends Report
Understand how engaged your customers are with your listings by the actions they take.
Competing Brands Dashboard Enhancements
Select which brands or competitor groups to compare against or exclude.
Local Competition Leaderboard Grouping
Benchmark the performance of your locations against groups of competitor locations in your market.
Operational Insights Report Modules
Add Operational Insights modules to your reports.
Business Listings Summary Dashboard
View a snapshot of how well your business listings are performing.
May 3, 2018
Response Macros for Neutral Sentiment
Responders have more options when responding to reviews with neutral sentiment.
Remove Metrics from the Location Leaderboard for Surveys
Choose the metrics that you use to determine survey leaders.
Conditional Visibility – Comments Questions
Check for keywords in surveys to gather more information prior to follow-up.
Location Leaderboard Count of Locations
Display the number of locations included within the Location Leaderboard to better understand the pool.
Competing Brands Dashboard
Compare your brand with competitive brands at a national level.
Color-Coded Categories by Local Sentiment
Understand your customer sentiment with more precision.
Ticket Creation Automation Rules
Customize ticket creation rules.
Ticket SLA
Add a Service-Level-Agreement (SLA) completion target to tickets.
April 19, 2018
Conditional Visibility – Basic Mode
Configure conditional visibility on questions without scripting variables.
Top Box Trends
Understand time-based performance of questions asked on a survey.
Survey Results – Download as CSV
Export system filters in survey results.
Click Mentions Drill-Down – Social Listening
Understand the individual mentions behind a graph.
Facebook Zip Code Boosting
Select multiple cities and zip codes to increase your audience targeting.
Instagram Direct Publishing
Publish to Instagram at scale.
Filter by Role – Request Leaderboard
Understand how different user roles are performing (e.g., Service vs. Sales) when requesting reviews.
Social Thermometer
Establish a benchmark for social perception based Facebook engagement (e.g., views, fans, likes).
Mobile Push Notifications for Reviews
Stay on top of new reviews with push notifications on your mobile device.
Alert for Images Too Large in Social Posts
Prevent posts from failing that don't meet image requirements.
Infogroup Publishing for Listings
Infogroup is now officially part of the Business Listing distribution network for increased coverage of tailsites.
Ticket Due Filter
Find tickets by when it's expected due
Ticket Progress Leaderboard
Identify ticket leaders by queue, source, or location.
April 5, 2018
Review Field Configuration for Surveys
Control which survey fields are displayed the person you have designated to respond to survey submissions.
Slice By Property for Surveys
Visualized a metric (e.g., NPS) broken down by property (e.g., customer type) in survey results.
Summary Survey Report Module
Create custom reports that combine survey results, reviews, and social data for each location.
Competitive Insights Dial Limit
Compare more than three competitors for each location.
Ticket Search
Easily find tickets by keyword.
Ticket Metrics
Understand the state of your ticket backlog at-a-glance and in detail.
March 22, 2018
Schedule Social Posts via Mobile App
Schedule your social posts to be published at a specific date and time while on the go.
Like/Unlike Posts and Comments via Mobile App
Interact with your social posts and followers while on the go.
Role Permission for Unified Reviews
Add flexibility to roles for users who need to monitor Reviews and Surveys.
Average Rating Cross Survey Report Module
Understand trends across touch-points (e.g., Move In vs. Move Out).
NPS Score Column on Location Leaderboard
Identify bottom- or top-performing locations by NPS score.
Grid Question Reporting
Quickly visualize the breakdown of responses for grid questions.
Twitter API Publishing Update
Comply with Twitter's API publishing changes.
Opt-In and Opt-Out for Listings Sources
Disable individual listing sources for each location.
New Operational Insights
Understand your strengths and weaknesses based on what your customers are saying in reviews and surveys.
Ticket Enhancements
Create, find, and close tickets more easily.
March 8, 2018
Twitter Demographic Map (Social Listening)
Understand where most of your mentions are geographically coming from.
Reply to Facebook and Twitter Posts – Social Listening
Interact with livestream Facebook and Twitter activity without leaving the platform.
Add Ticket Notes via Email
Add notes to a ticket without leaving your inbox.
Review Options Available from a Ticket
Flag/unflag or publish/unpublish a review without leaving the ticket detail view.
Request Template Editor – Images
Edit images in your request email templates using a WYSIWYG editor as opposed to editing HTML.
Survey Reporting Options
Customize how your survey results are displayed, such as adding short names for questions, slicing by attribute, and turning off visibility.
Social Metrics by Time or Location
Analyze your Facebook and Twitter page metrics by time or location.
February 22, 2018
Request Template Editor
Edit the contents of your request email templates using a WYSIWYG editor as opposed to editing HTML.
IP Address on Survey Responses
Validate the reliability of outlier, anonymous survey submissions.
Google My Business Posts
Increase your social presence on the web with an additional posting channel, Google My Business. People who search for your business can easily see your latest news and specials.
Report Builder Custom Filters
See two date ranges or two location groups side-by-side on a report.
Customizable Report Permissions
Choose which user roles can access to individual summary reports and report modules.
Custom Stages for Tickets
Customize the stages of tickets to find what you're looking for more easily.
Respond & Close Tickets
Improve workflow by automatically closing tickets after responding.
Reopen Ticket and Set Due Date
Manage ticket details more efficiently.
User Session Timeout
Set an session expiration after a period of inactivity to satisfy your business security requirements (e.g., HIPAA, internal, etc.).
February 8, 2018
Image-Based Survey Questions
Add more visual engagement and flexibility within your surveys.
Survey Request Options
Streamline the entire survey process with request templates.
Approval Confirmation for Past Due Posts
Social posts are often intended to be timely. This enhancement helps prevent stale content from publishing due to delayed approval.
Social Listening Navigation
Gain more insight into your mentions over a longer time period, and know what remains on livestream while you navigate.
New Report Builder
Build your own reports to show the data you care about in the order that makes most sense to you.
New Sites for Integration
Increase the scope of your online reputation using additional reviews and business listing sources to audit from within the platform.
January 25, 2018
Facebook Like and Twitter Follow Icons
Leverage the visibility of a customer survey to gain more social media followers.
January 18, 2018
Response Approval Workflow
Require approval to review responses before they are published. Responders can edit and delete responses that are awaiting approval. Approval is available for Reviews, Surveys, and Kiosk modules.
PII Field Indication and Expiry
Removal of PII information allows you to run time-bound service recovery surveys while remaining in compliance with your company's data retention policies.
Social Metrics – Download as PDF
Showcase your social metrics in presentations or by scheduling/forwarding via email as a print-friendly attachment.
API v3 Support for Send Requests
Leverage the API v3 framework to automatically send review requests to your customers.
Social Push Notifications for Approval
In a team-based social publishing workflow, you can manage post approval anywhere you are, from your mobile device.