Filter tickets generated by specific survey templates.
Within your Actions dashboard, you can now identify tickets that were created from a Sales survey vs. a Service survey, for example.
To filter tickets by survey:
- From the Actions dashboard, locate the Channel filter on the left side.
- Select Survey, and then choose the survey template from the drop-down.
- Click Apply.
The dashboard updates to reflect only the tickets that were the result of the selected survey(s).