Drill into sentiment categories for richer analysis of customer feedback.

Within Operational Insights, you can now view a Word Cloud and related comments for the drill-down category selected.

To view drill-down data:

  1. From the Operations menu, click Insights.
  2. From the Sentiment Map, Sentiment by Location, or Big Movers section, click inside a category to dill down.
  3. Within the pop-up window, click on a chart element to reveal a Word Cloud and related comments.