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December 5, 2019

December 8, 2019 Kristin Lisson Highlights

  • Customizable Dashboards + Survey Widgets

    Customizable Dashboards + Survey Widgets

    Reports, Surveys
    Combine widgets from each solution into a custom dashboard that you design.
  • Drill-Down Link from Quotes to Full Review

    Drill-Down Link from Quotes to Full Review

    Operations
    Drill all the way to the full comment for richer analysis of customer feedback.
  • New Monitoring Sources

    New Monitoring Sources

    API and Admin, Reviews
    The platform can now monitor reviews for several new sites.
  • Removal of Facebook and Instagram Listening Streams

    Removal of Facebook and Instagram Listening Streams

    Social
    Instagram and Facebook streams have been removed from the Social Listening page.
  • Removal of Google+ Stream

    Removal of Google+ Stream

    Social
    The Google+ stream is removed from the Live Streams view.
  • Deprecation of Support for Internet Explorer 10

    Deprecation of Support for Internet Explorer 10

    API and Admin
    Internet Explorer 10 is no longer supported by the platform.
  • SAML SSO OKTA for Reputation Manager App

    SAML SSO OKTA for Reputation Manager App

    API and Admin, Mobile
    Launch the Reputation Manager app from OKTA Mobile.
  • Role Permissions for Reasons for Closures and Root Cause

    Role Permissions for Reasons for Closures and Root Cause

    Actions, API and Admin
    Limit which user roles can modify the Reasons for Closure or Root Causes when closing tickets.
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