Customer Training

Learn about our customer training options

Custom Training Solutions

Manage change with ease by leveraging our training experts to engage your team, drive policy adoption, and facilitate roll-out. We love working with customers to create unique training experiences!

Custom Services includes:

  • Platform Pop-Ups and Buttons
  • In-Product Guided Tours
  • User Guides and Process Documentation
  • Scheduled Webinars or Classroom Events

Reach out to your CSM or Account Executive to discuss custom training options.

Solution Course Library

Train everyone at your company! Solution Courses are available in-platform, free of charge. Once the related solution(s) are enabled for your account, find the certification courses within the Help Center. See below for how to access.

The Solution Library includes:

  • Up to 7 courses (see below) New!
  • Instructor-led, recorded videos
  • Hands-on practice with onscreen walkthrus
  • Digital certificate (LinkedIn badge)

Visit the Help Center for additional training resources.


Reviews & Requests
This certification course provides training on enlisting customer advocates, and tracking and responding to reviews.
Business Listings
This certification course provides training on auditing and optimizing listings, so that you can start winning more customers.
Social Suite
This certification course provides training on managing all your social media activities, across all your locations.
This certification course provides training on collecting meaningful feedback to uncover new ways to improve service quality.

This certification course provides training on centralizing ticket management and automating workflows.
Insights & More
This certification course provides training on analyzing customer feedback at scale, using role-based dashboards, and managing Reputation Score.
Admin: Platform Management
Go behind the scenes to understand administrative features for your account—from user management to notifications and more.

Where do I access certification courses?

1. Click the ? in the upper, right corner of the platform to open the Help Center.

2. Within the Help Center, click the link to open certification courses:


How can I showcase my certification?

You can obtain a Certification URL after passing the associated quiz to either print or share online:

To add your certification(s) to your LinkedIn profile (optional):

  1. From the upper, right corner of your LinkedIn profile, click the Add profile drop-down button.
  2. Click to add the Licenses & Certifications section.
  3. Scroll to that new section, and click Add (+).
  4. Enter the certification details.
    • Certification Name: Examples may include, Social, Surveys, Listings, Actions, Reviews & Requests, Insights & More, PowerUp: Platform Essentials, Admin: Platform Management
    • Certification Authority:
    • Certification URL: Paste the URL you received after completing your assessment.
  5. Click Save.

Your certifications are listed in the Accomplishments section:

To share a post on your LinkedIn news feed (optional):

  1. From your LinkedIn’s home page, click Start a post.
  2. In the post window, paste a link to your certificate, provided by your instructor (Classroom / Webinar course) or after completion of the quiz (Anytime Learning course).The image will automatically populate in your post preview. You can delete the link text from the post text once the image is found (see below).
  3. Add a custom message for your post that you’d like to share. If you’re participating in an optional drawing, ensure that:
    • The post is visible to Anyone
    • You include the recommended hashtag (no spaces)
    • You tag (Start typing the @ symbol to apply the tag).
  4. Click Post.