Learn about our customer training options
Train everyone at your company! Solution Courses are available with a training subscription. Once the related solution(s) are enabled for your account, find the certification courses within the Help Center. See below for how to access.
*Not applicable for self-service and SMB programs.
|Reviews & Requests
This certification course provides training on enlisting customer advocates, and tracking and responding to reviews.
This certification course provides training on auditing and optimizing listings, so that you can start winning more customers.
This certification course provides training on managing all your social media activities, across all your locations.
This certification course provides training on collecting meaningful feedback to uncover new ways to improve service quality.
This certification course provides training on centralizing ticket management and automating workflows.
|Insights & More
This certification course provides training on analyzing customer feedback at scale, using role-based dashboards, and managing Reputation Score.
The Admin Training Package is required for new customers. The Admin track provides deeper mastery on all platform solutions and system administrative functions, such as user management.
|PowerUp: Platform Essentials!
Explore every aspect of Reputation. From Reviews to Insights and beyond, learn how your company can get ahead of the competition.
|Admin: Platform Management
Go behind the scenes to understand administrative features for your account—from user management to notifications and more.
Access requires purchase. Contact your sales rep, or click here to get a quote.
1. Click the ? in the upper, right corner of the platform to open the Help Center.
2. Within the Help Center, click the link to open certification courses:
To add your certification(s) to your LinkedIn profile (optional):
Your certifications are listed in the Accomplishments section:
To share a post on your LinkedIn news feed (optional):
We love working with customers to create a custom training experiences!
Our team of trainers can provide webinar events, on-site courses, in-platform notifications and tours, printable guides, and more to ensure your team’s success.