Learn about our customer training options
Train everyone at your company! Once the related solution(s) are enabled for your account, find the certification courses within the Help Center.
See below for how to access.
|Reviews & Requests
This certification course provides training on enlisting customer advocates, and tracking and responding to reviews.
This certification course provides training on auditing and optimizing listings, so that you can start winning more customers.
This certification course provides training on managing all your social media activities, across all your locations.
This certification course provides training on collecting meaningful feedback to uncover new ways to improve service quality.
This certification course provides training on centralizing ticket management and automating workflows.
|Insights & More
This certification course provides training on analyzing customer feedback at scale, using role-based dashboards, and managing Reputation Score.
|Admin: Platform Management
Go behind the scenes to understand administrative features for your account—from user management to notifications and more.
Custom training services help your team quickly learn new features and best practices specific to your goals. Leverage our expert trainers as an extension of your team to engage users, drive policy adoption, and facilitate roll-out.
Reach out to your Customer Success Manager or Account Executive to begin scoping your customer training engagement today.
1. Click the ? in the upper, right corner of the platform to open the Help Center.
2. Within the Help Center, click the link to open certification courses:
To add your certification(s) to your LinkedIn profile (optional):
Your certifications are listed in the Accomplishments section:
To share a post on your LinkedIn news feed (optional):