Customer Details as Conversation Workflow Criteria

Inbox

Creating workflows that triage conversations based on the who sent the message.

The priority of responding to an incoming private message or social comment is dependent on several factors. You can now enable creating workflows that triage conversations based on who sent the message and What it pertains to.

The following new criteria will be available for creating Conversation Workflows:

  • Author username
  • Author display name
  • Author biography text
  • Author gender
  • Author verified?
  • Author follower count