Custom Language Support for Survey-Taking


Upload translated survey questions in any language.

Upload survey translations in any language to allow respondents to take surveys in their native language.

To upload a new language:

  1. From the Surveys tab, click All Surveys.
  2. Click the ellipses (…) on the selected survey and choose Edit.
  3. Click Translations.
  4. Click Download Questions. A CSV file will download in your browser.
  5. In the CSV file, add translations for the desired locations. Save the file.
  6. From the Translations tab in the platform, click Upload.
  7. Choose the file previously saved and click Upload.

    A notification appears when the upload is successful.
  8. Click Settings.
  9. Adjust the Default Locale if desired and toggle Allow Locale Selection to ON.

Survey takers see a language selector drop down in the upper right corner of the survey.

Keep in mind:

  • Right to left languages can be uploaded, but the Survey itself will be left aligned. Right aligned is not supported at this time.
  • Customers choose which language to take the survey in, regardless of browser language preference.
  • This capability only applies to the survey-taking experience, not to translating survey responses within the platform.