Custom Drop-Down Fields for Ticket Types


Allow ticket takers to choose more than one option within custom fields.

To configure options for custom fields:

  1. From the top, right corner of the platform, click Settings .
  2. From the left navigation, click Tickets.
  3. Click the Ticket Types tab, and then click Edit next to the type you want to modify.
  4. Add the options you want to include in the field.
  5. Click Save.

You can now choose multiple methods in the ticket detail: