Learn the ins and outs of what it takes to be successful as a Reputation CSM.
Customer Success Managers sit at the heart of Reputation, disseminating the customer’s voice throughout the organization. CSMs analyze customer data and partner across the organization to maximize customer loyalty and drive financial return for both Reputation and our customers. Learn about the processes and tools available to provide customers with a five star experience.
After completing this course, you should be able to do the following: