Course Details

Find out course contents, learning objectives, and certification expectations.

Reviews & Requests Certification

This certification course provides training on the Reviews and Requests components of the platform. You’ll learn about enlisting customer advocates, and tracking and responding to reviews.


Recommended time to complete this course is 45 minutes. Your progress is saved as you go. If you can’t finish in one sitting, you can come back to it later.

Note: If you do not have access to all of these features, they are not included in your coursework. You can still complete the course, but the certification quiz requires knowledge of all modules.

Learning Objectives

After completing this course, you should be able to do the following:

1 Identify tools and techniques for managing reviews from third-party sites.
2 Define best practices for responding to reviews.
3 Describe ways to promote positive reviews.
4 Summarize common methods for requesting reviews.
5 Discover techniques for generating a steady review stream.
6 Learn how to measure overall effectiveness of requesting and identify top performers.


Think you’ve mastered this course? Use the course quiz to assess your knowledge and join the certification club!
Quick notes about the quiz:

  • You must complete all course topics to unlock the certification quiz.
  • The quiz includes 10 questions about the course material.
  • You must achieve an 80% to pass.
  • You can take the quiz multiple times.
  • Review the quiz results to view question explanations.
Thanks for your participation. Good luck!

Help, I’m Lost!

Visit our training page to learn how to access the course.