Course Details

Find out course contents, learning objectives, and certification expectations.

PowerUp Certification

The PowerUp: Platform Essentials course consists of recorded, instructor-led videos and hands-on exercises inside of a sandbox environment that will allow you to explore every aspect of From Reviews to Insights and beyond, learn how your company can get ahead of the competition with these invaluable solutions.


Recommended time to complete this course is 4 hours. You can start and stop at any time. You will receive a digital workbook and access to a sandbox environment.
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Learning Objectives

After completing this course, you should be able to do the following:

1 Identify optimization techniques for local, paid, and organic search.
2 Set review requesting and responding goals that align with industry trends.
3 Design highly effective social content and monitor fan engagement.
4 Generate your own ratings for sentiment, key drivers, and customer loyalty.
5 Use actions to close the feedback loop with immediate response and corrective action.
6 Rank customer pain points according to highest impact, and identify location leaders and laggards.
6 Troubleshoot your reputation score and make competitive comparisons in real-time.


Upon completion of this course, you will receive a digital certificate/badge to post on your LinkedIn profile!

Help, I’m Lost!

Visit our training page to learn how to access the course.