This certification course provides training on the Insights components of the Reputation.com platform. You’ll learn about analyzing customer feedback at scale, using role-based dashboards, and managing Reputation Score.
Recommended time to complete this course is 45 minutes. Your progress is saved as you go. If you can’t finish in one sitting, you can come back to it later.
After completing this course, you should be able to do the following:
|1||Identify strengths and areas of improvement based on first- and third-party feedback.|
|2||Define category sentiment and explain why it matters.|
|3||Learn how to create custom tools to measure KPIs and performance across solutions.|
|4||Discover techniques for measuring performance against specific competitors.|
|5||Compare performance against industry benchmarks and identify locations needing the most improvement.|
|6||Understand why Reputation Score changed and what you can do to improve it.|
Think you’ve mastered this course? Use the course quiz to assess your knowledge and join the certification club!
Quick notes about the quiz:
Visit our training page to learn how to access the course.