Respond to surveys via SMS.
Respond to survey results via SMS when a phone number is provided.
To respond to a survey via SMS:
- From the Surveys tab, click Results Feed.
- Locate the desired survey. Click inside the “Respond to this Survey” box.
- Change the first dropdown to SMS.
SMS will only be available as an option if a phone number is associated with the survey.
- Enter a response and click Respond.
If the survey respondent has not previously opted in, they will receive an opt-in SMS before receiving the response.