Closing the loop with Surveys via SMS


Respond to surveys via SMS.

Respond to survey results via SMS when a phone number is provided.

To respond to a survey via SMS:

  1. From the Surveys tab, click Results Feed.
  2. Locate the desired survey. Click inside the “Respond to this Survey” box.
  3. Change the first dropdown to SMS.

    SMS will only be available as an option if a phone number is associated with the survey.

  4. Enter a response and click Respond.

    If the survey respondent has not previously opted in, they will receive an opt-in SMS before receiving the response.