Product Training

Sign up for self-paced or instructor-led certification courses.

Where do I access certification courses?

  1. Click the ? in the upper, right corner of the platform to open the Help Center.
  2. Within the Help Center, click the link to open certification courses:


What courses are available?

We have two types of courses: Standard and Advanced.

Standard Courses

Standard courses are available at no charge if related features are enabled for your account. Courses include:

  • Instructor-led recorded videos
  • In-app practice exercises on your own platform environment
  • Digital certificate / LinkedIn badge upon completion

Click to view course descriptions and learn more.

Reputation (Core)
45 min

Business Listings
45 min

Engagement (Social)
25 min

Experience (Surveys)
25 min

Workflow (Actions)
25 min

Advanced Courses

Advanced courses are available to purchase to gain deeper master on all platform solutions. When you sign up, everyone at your company gets access to:

  • Private sandbox environment for 60 days
  • Digital course workbook with hands-on exercises and best practices
  • Instructor-led recorded videos
  • Live access to a trainer via chat
  • Digital certificate / LinkedIn badge upon completion

Click to view course description(s) and learn more.

4 hours

How can I showcase my certification?

You can obtain a Certification URL after passing the associated quiz to either print or share online:

To add your certification(s) to your LinkedIn profile (optional):

  1. From the upper, right corner of your LinkedIn profile, click the Add profile drop-down button.
  2. Click to add the Licenses & Certifications section.
  3. Scroll to that new section, and click Add (+).
  4. Enter the certification details.
    • Certification Name: Examples may include, PowerUp Certification | Customer Engagement Certification (Social) | Customer Experience Certification (Surveys) | Online Presence Certification (Listings) | Online Reputation Certification (Core)
    • Certification Authority:
    • Certification URL: Paste the URL you received after completing your assessment.
  5. Click Save.

Your certifications are listed in the Accomplishments section:

To share a post on your LinkedIn news feed (optional):

  1. From your LinkedIn’s home page, click Start a post.
  2. In the post window, paste a link to your certificate, provided by your instructor (Classroom / Webinar course) or after completion of the quiz (Anytime Learning course).The image will automatically populate in your post preview. You can delete the link text from the post text once the image is found (see below).
  3. Add a custom message for your post that you’d like to share. If you’re participating in an optional drawing, ensure that:
    • The post is visible to Anyone
    • You include the recommended hashtag (no spaces)
    • You tag (Start typing the @ symbol to apply the tag).

  4. Click Post.