Actions

Set a feedback date for automation rules to avoid capping at default 6 days.

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Ability to edit tickets created through surveys (for specific roles – based on permission – “Edit Survey Ticket”)

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Discover what automation rules are executed and where you need to make adjustments.

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Create new automation rules based on how reviews and surveys are being tagged.

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Role visibility alongside the name to give 100% transparency and easier auditing for Action tickets.

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Inform other users within your organization during workflow management by tagging them in the notes section.

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See a holistic view of the previous tickets created by the same user.

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Document and reference reason for reopening a ticket.

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Ability to automate ticket status updates based on additional factors to provide more flexibility in assignment for Survey and Review Action automations.

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13 keyboard shortcuts in the Actions module added to improve efficiency of use and accessibility.

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