Actions

Understand which automation rule led to creation of a ticket.

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Identify bottlenecks in your queue processing.

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Improved insights for ticket assignment in a user basis

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Ability to configure working days (business days) and working hours for SLA Management.

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Share Action tickets to other employees from the mobile app to increase engagement and transparency.

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Automatically assign tickets to specific employees to take action.

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Watch Reputation product videos in German

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Improving efficiency and increasing performance by allowing direct user assignments for manual created tickets.

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Set a feedback date for automation rules to avoid capping at default 6 days.

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Ability to edit tickets created through surveys (for specific roles – based on permission – “Edit Survey Ticket”)

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