Actions

View custom ticket details even after tickets are closed.

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Configure email, mobile, and in platform notifications when ticket statuses change.

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Hit SLA targets more consistently with automated response rules for surveys and reviews.

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New Actions closing reasons chart available in Reports.

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Automatically view existing tickets that contain a specific phone number.

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Require tickets to have at least one tag prior to closure.

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Save time actioning tickets with the new quick action buttons.

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Manually create tickets in Actions with less confusion.

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Quickly identify workflow bottlenecks with simplified progress summary charts.

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Include five new Actions charts in your custom dashboards.

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