Actions

Receive notifications for tickets from channels you own.

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Receive notifications for tickets you own.

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Manage PII visibility settings for Actions separately from the platform.

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Improved Actions onboarding with vertical specific out-of-the-box setup.

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Email format changes when size exceeds 10 MB for more reliable delivery.

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View custom ticket details even after tickets are closed.

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Configure email, mobile, and in platform notifications when ticket statuses change.

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Hit SLA targets more consistently with automated response rules for surveys and reviews.

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New Actions closing reasons chart available in Reports.

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Automatically view existing tickets that contain a specific phone number.

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