Operations

Complete Self-Registration and log in on the Reputation Support Portal for personal case access.

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Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.

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Third party powered Virtual Assistant that allows to attain near real-time information/support.

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The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.

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Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.

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Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.

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Turn off star ratings in Experience Insights for surveys without a rating question.

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Questions and answers are no longer included in Experience Insights or Explorer data.

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New Experience report showing quotes from customer feedback.

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Changes made under Analytics role permissions.

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