Complete Self-Registration and log in on the Reputation Support Portal for personal case access.
Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.
Third party powered Virtual Assistant that allows to attain near real-time information/support.
The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.
Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.
Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.
Turn off star ratings in Experience Insights for surveys without a rating question.
Questions and answers are no longer included in Experience Insights or Explorer data.
New Experience report showing quotes from customer feedback.
Changes made under Analytics role permissions.