Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.
Create a list of unwanted keywords for messaging responding that will trigger an alert.
Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.
Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.
Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.
Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.
Creating workflows that triage conversations based on the who sent the message.
When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.
The Reputation Mobile app has been updated for iOS.
Social community managers who respond to incoming posts or comments can enable specific social sources to be directed into the Inbox.