Approve responses to private messages and/or social post within the Inbox.
Ensure that messages between your business and customers are professional, pleasant and meet your quality standards.
Edit failed private messages to remediate the issue before retrying the send.
Apply custom tags and create notes to customer records.
Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.
Create a list of unwanted keywords for messaging responding that will trigger an alert.
Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.