Inbox

Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.

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Create a list of unwanted keywords for messaging responding that will trigger an alert.

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Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.

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Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.

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Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.

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Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.

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Creating workflows that triage conversations based on the who sent the message.

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When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.

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The Reputation Mobile app has been updated for iOS.

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Social community managers who respond to incoming posts or comments can enable specific social sources to be directed into the Inbox.

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