Inbox

Approve responses to private messages and/or social post within the Inbox.

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Summary of the categories, sentiments, and emotions identified in a private message conversation or in a social post.

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Ensure that messages between your business and customers are professional, pleasant and meet your quality standards.

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Watch Reputation product videos in German

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Edit failed private messages to remediate the issue before retrying the send.

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Apply custom tags and create notes to customer records.

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Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.

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Create a list of unwanted keywords for messaging responding that will trigger an alert.

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Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.

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Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.

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