Approve responses to private messages and/or social post within the Inbox.
Summary of the categories, sentiments, and emotions identified in a private message conversation or in a social post.
Ensure that messages between your business and customers are professional, pleasant and meet your quality standards.
Watch Reputation product videos in German
Edit failed private messages to remediate the issue before retrying the send.
Apply custom tags and create notes to customer records.
Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.
Create a list of unwanted keywords for messaging responding that will trigger an alert.
Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.
Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.