Beta Tests

Welcome to the Reputation Beta Program page! If you’re new to this page, read our Beta Program FAQs to learn more about what the Beta Program is, who can participate, how to participate, and other important details.

Beta participation is based on user opt-in into each Beta. To opt in, you need to be a current US customer of Reputation (some exceptions apply). With the opt-in for any of the Betas, you will be added for further communication on other Betas that you may be eligible for.

You must have the primary solution in your contract before participating in its related Betas!

Survey results feed next generation

Status: Active

Precursor: Surveys

  • New Results Feed for Surveys
  • Easier Navigation and Discoverable features
  • Customizable layout and key scores
  • Improved synergies with Insights, Reviews, and Actions
  • Available in parallel to the current results feed
Reputation Score X multi-location insights

Status: Active

Precursor: Access to multiple locations

  • Identify the most common reasons why your score changes across all your locations
  • Find out what are the initiatives across multiple locations that will drive up your company Reputation Score the most
  • Discover insights about why you are ahead or behind the industry benchmark
Automated Responses for Messages

Status: Active

Precursor: Inbox Messaging customer

To address and handle overwhelming volume of incoming private messages across Facebook, Google, and SMS. Provide automated responses for a satisfactory customer experience when communicating on these channels.

Inbox Messaging customers can configure automated responses based on:

  • Business hours: send an away message when your customer service desk is closed
  • Acknowledgement message: let customers know that you heard them, and will respond when available
Create actionable tickets to address business listings issues

Status: Active

Precursor: Business Listings Management enabled and in use today

Automatically create actionable tickets that you can address within the platform to always be in the know on your business listings issues. Allows you to fix listing issues from one place without the back and forth and provides workflow capabilities to ensure listings are corrected promptly.

Location level module management

Status: Active for Rep Score module only

Precursor: Admin access to your account

Today, modules must be enabled at the tenant-level in order for locations to access the module. With this new feature, you will have the option to enable modules at location level instead of your entire account e.g. for Google survey search accelerator,  Managed Review Response.

Reputation Score X targets

Sign up to be added to the interest list. (Status: planned for H1 2022)

  • The system will recommend a reasonable Reputation Score target that is tailored to each location based on their current score and past growth.
  • Location targets roll-up into average targets for custom groups of locations, and all roll-up into a company average target.
  • Measure the Reputation Score against the targets for any location or custom groups of locations such as Division, Region, etc.

    What Betas do you want to sign up for?
    (Select at least one - multiple selection possible! Note that you must have the primary solution in your contract before participating in its related Betas!)