Beta Tests

Welcome to the Reputation.com Beta Program page! If you’re new to this page, read our Beta Program FAQs to learn more about what the Beta Program is, how you can participate, and other important details.

Beta participation is based on user opt-in into the program. To opt in, you need to be a current customer of Reputation.com. With the opt-in for any of the Betas, you will be added for further communication on other Betas that you may be eligible for.

You must have the primary solution in your contract before participating in its related Betas!

Messaging Inbox

Status: Active – No longer accepting Beta sign ups

Our messaging solution will allow you to exchange SMS messages and FB Messages with your customers, assign/close conversations, track leads, and analyze metrics all from one platform so you never miss a conversation and addressing your customer’s feedback.

You will also be able to manage all your customer contacts from a single place in the platform using Customer Contacts (adding for Inbox Beta clients by end of April).

Precursor: For FB Direct Messages, existing FB connection in the platform. At this point this Beta will be configured for 1 location only!

Location level module management

Sign up to be added to the interest list. (Status: planned for end of April 2021)

Today, modules must be enabled at the tenant-level in order for locations to access the module. With this new feature, you will have the option to enable modules at location level instead of your entire account e.g. for Google survey search accelerator,  Managed Review Response.

Precursor: Admin access to your account

Automatically create “tickets” and workflows to address business listings issues

Sign up to be added to the interest list. (Status: planned for Q2 2021)

Automatically create actionable tickets that you can address within the platform to always be in the know on your business listings issues. Allows you to fix listing issues from one place without the back and forth and provides workflow capabilities to ensure listings are corrected promptly.

Precursor: Business Listings Management enabled and in use today

Saved views in Actions

Sign up to be added to the interest list. (Status: planned for Q2 2021)

If you are a users of the Actions solution you will be able to save a selection of filters as a view so you can navigate to the same view next time you visit the platform without having to reapply the filters. This is planned to be extended to other dashboards later on.

Precursor: Actions enabled and in use today

Add Insurance data to GMB

Sign up to be added to the interest list. (Status: planned for Q2 2021)

This is the ability to manage GMB insurances (healthcare) directly in the Reputation platform. Insurances will be ingested using a CSV file. Insurances in the platform are published to Google daily.

Precursor: Existing GMB pages; healthcare customer

Reputation Score X targets

Sign up to be added to the interest list. (Status: planned for Q2 2021)

  • Our system will recommend a reasonable Reputation Score target that is tailored to each location based on their current score and past growth
  • Location targets roll-up into average targets for custom groups of locations, and all roll-up into a company average target
  • Measure the Reputation Score against the targets for any location or custom groups of locations such as Division, Region, etc.
Reputation Score X multi-location insights

Sign up to be added to the interest list. (Status: planned for Q2 2021)

  • Identify the most common reasons why your score changes across all your locations
  • Find out what are the initiatives across multiple locations that will drive up your company Reputation Score the most
  • Discover insights about why you are ahead or behind the industry benchmark
Easily switch between different types of feedback

Sign up to be added to the interest list. (Status: planned for H1 2021)

This infrastructure change will allow users that capture customer and employee feedback to easily switch between the different types when analyzing and reviewing the data.

Precursor: Insights enabled and in use today