Beta Tests

Welcome to the Reputation Beta Program page! If you’re new to this page, read our Beta Program FAQs to learn more about what the Beta Program is, who can participate, how to participate, and other important details.

Beta participation is based on user opt-in into each Beta. To opt in, you need to be a current US customer of Reputation (some exceptions apply). With the opt-in for any of the Betas, you will be added for further communication on other Betas that you may be eligible for.

You must have the primary solution in your contract before participating in its related Betas! Please note the information for the precursor as well before opting in.

Review Responding in Inbox

Active – Additional sign up welcome

Precursor: Collecting reviews on Google or Facebook

Location managers are bombarded with customer feedback across reviews, surveys, social media, and private messages. We want to consolidate all customer feedback that requires a response into an omnichannel Inbox.
This feature will bring Facebook and Google reviews into the Reputation Inbox.

To sign up/ participate, please contact our product manager Timi Chu by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

tchu@reputation.com

SMS Messaging Campaigns

Active – Additional sign up welcome

Precursor: Inbox

Users can send an SMS message to opted-in customers in bulk. The customer list can be uploaded directly into the campaign, or selected from the Reputation Customer Contacts list. Notify your customers of an upcoming event, savings opportunity, or market new services to them.

To sign up/ participate, please contact our product manager Timi Chu by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

tchu@reputation.com

Media Support in Menus (Rich Content)

Active – Additional sign up welcome

Precursor: Hospitality industry with Menus in use

Upload photos for menu item while adding a menu item in a section.

To sign up/ participate, please contact our product manager Sudeep Kothapalli by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

skothapalli@reputation.com

Reputation Score Location level module management

Active – Additional sign up welcome

Precursor: Admin access to your account

Today, modules must be enabled at the tenant-level in order for locations to access the module. With this new feature, you will have the option to enable modules at location level instead of your entire account. At the beginning this will only be available for Reputation Score.

To sign up/ participate, please contact our product manager Sai Raam Dindi by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

sdindi@reputation.com

Smart Social

Active – Additional sign up welcome

Precursor: Social Publishing

You want to maintain a consistent social media presence, but don’t want to spend valuable time manually scheduling pots every time. This feature will enable you to automated scheduling to social media sites and can be based on your configurations (sources, days, times, tags etc.). Content will be automatically pulled from the Library and scheduled e.g. you can also use automated scheduling to remind your customers about updated hours on holidays. In addition you are able to automate publishing of reviews and testimonials to social media pages.

To sign up/ participate, please contact our product manager Carlos Rivera by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

crivera@reputation.com

Self Serve Credentials

Active – Additional sign up welcome

Precursor: Admin access

  • simpler, easier and faster credentials set up
  • enter credentials and see pages of your connected sources that you can match with profiles in the Reputation platform

To sign up/ participate, please contact our product manager Sai Dindi by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

sdindi@reputation.com

Survey Responding in Inbox

Coming soon – Sign up today to be added to the interest list

Precursor: Current Surveys

  • Capture and respond to customers that want to keep communicating after they submitted a survey.
  • Let consumers ask questions and make comments after closing the loop
  • Keep the loop open and ask clarifying questions to customers after the survey is complete

This will be enabled enabled in conjunction with the new survey results feed and during the Beta phase access to messaging.

To sign up/ participate, please contact our product manager Manuk Shirinyan by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

mshirinyan@reputation.com

New UI Listings Details Page

Coming soon – Sign up today to be added to the interest list

Precursor: Leveraging Business Listings Details and/or Rich Content

  • Part of upgrading Reputation tech stack and improving user experience
  • UI changes for selected pages including: updated filter menu, look and feel (changed default state of main menu)

This doesn’t require a deep dive as not a lot of functionality will visibly change. Focus is on feedback in regards to page performance.

To sign up/ participate, please contact our product manager Sudeep Kothapalli by providing:

  • the name of the Beta
  • your name
  • your organizations name (if you have, your account ID)
  • who else you’d like to give access to the Beta (names and/or roles).

skothapalli@reputation.com

Survey results feed next generation

Active – Sign up Closed

Precursor: Surveys
Note: This may become openly available for all users in parallel to existing results feed.  

  • Easier Navigation and discoverable features
  • Customizable layout and key scores
  • Improved synergies with Insights, Reviews, and Actions (access associated reviews tied to Review Booster)
  • Available in parallel to the current results feed
Reputation Score X targets

Active – Sign up Closed

Precursor: Reputation Score and Admin permissions

  • Users of Reputation Score can set a Target score for groups of locations and easily track if locations are tracking toward their Target score.
  • Measure the Reputation Score against the targets for any location or custom groups of locations such as Division, Region, etc.