Beta Tests

Welcome to the Reputation Beta Program page! If you’re new to this page, read our Beta Program FAQs to learn more about what the Beta Program is, who can participate, how to participate, and other important details.

Beta participation is based on user opt-in into each Beta. To opt in, you need to be a current US customer of Reputation (some exceptions apply). With the opt-in for any of the Betas, you will be added for further communication on other Betas that you may be eligible for.

You must have the primary solution in your contract before participating in its related Betas!

Automatically create “tickets” and workflows to address business listings issues

Status: Active

Precursor: Business Listings Management enabled and in use today

Automatically create actionable tickets that you can address within the platform to always be in the know on your business listings issues. Allows you to fix listing issues from one place without the back and forth and provides workflow capabilities to ensure listings are corrected promptly.

Survey results feed next generation

Status: Active

Precursor: Surveys

  • New Results Feed for Surveys
  • Easier Navigation and Discoverable features
  • Customizable layout and key scores
  • Improved synergies with Insights, Reviews, and Actions
Customer Contacts

Status: Active

Precursor: Admin access to your account; Messaging Inbox enabled

“Customer Contacts” enables you to manage all customer contact information on one place in the platform. This is well integrated with our Messaging Inbox today. Future plans will account for the integration with Social, Reviews, Surveys.

Location level module management

Status: Active for Rep Score module

Precursor: Admin access to your account

Today, modules must be enabled at the tenant-level in order for locations to access the module. With this new feature, you will have the option to enable modules at location level instead of your entire account e.g. for Google survey search accelerator,  Managed Review Response.

Reputation Score X multi-location insights

Sign up to be added to the interest list. (Status: planned for H1 2022)

  • Identify the most common reasons why your score changes across all your locations
  • Find out what are the initiatives across multiple locations that will drive up your company Reputation Score the most
  • Discover insights about why you are ahead or behind the industry benchmark
Reputation Score X targets

Sign up to be added to the interest list. (Status: planned for H1 2022)

  • Our system will recommend a reasonable Reputation Score target that is tailored to each location based on their current score and past growth
  • Location targets roll-up into average targets for custom groups of locations, and all roll-up into a company average target
  • Measure the Reputation Score against the targets for any location or custom groups of locations such as Division, Region, etc.