Banned Messaging Keywords

Inbox

Create a list of unwanted keywords for messaging responding that will trigger an alert.

Communications and Customer service managers want to prevent team members from responding to private messages using inappropriate words. They require a way to enforce these guidelines without having to approve every single response that is submitted by their team. This feature allows customers to create a list of banned keywords that prevent messages from being sent when they are included in the response.

To configure navigate in the General Settings to Inbox and the Banned keywords page. An Admin can create a list of banned keywords. Any phrases added to this list will only be banned when the entire phrase is matched.

When a responder includes a banned keyword in their response, a warning will be displayed and they must remove the keyword before sending the response.