Internet Explorer 10 is no longer supported by the platform.
Author: Kristin Lisson
Launch the Reputation Manager app from OKTA Mobile.
Limit which user roles can modify the Reasons for Closure or Root Causes when closing tickets.
The platform can now monitor reviews from several new sources.
Allow survey takers to upload files.
Manage GMB Labels within profiles.
Drill into sentiment categories for richer analysis of customer feedback.
Operational Insights has improved performance and simplification with TXI removal.
Monitor competitor details in the Monthly Summary email.