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August 23, 2018

August 24, 2018 reputationu Highlights

  • Support for Facebook Recommendations

    Support for Facebook Recommendations

    Reviews
    See Facebook Recommendations in the Reviews tab.
  • Survey Review Links Redesign

    Survey Review Links Redesign

    Surveys
    End of survey review links are more prominent to encourage a higher click-through rate.
  • Survey Question Completion Time

    Survey Question Completion Time

    Surveys
    Analyze the time taken to complete individual and all survey to better understand which questions introduce friction.
  • Directory Profile Parent ID

    Directory Profile Parent ID

    Listings
    Healthcare systems can easily define the relationship between a hospital and the ER within a hospital.
  • Directory Profile Place ID

    Directory Profile Place ID

    Listings
    Healthcare systems that have multiple doctors working out of a single location can keep their location information consistent across all of their profiles.
  • Interactive Reports for Emails

    Interactive Reports for Emails

    Reports
    Navigate directly to interactive reports from email notifications.
  • Survey Filter for Operational Insights

    Survey Filter for Operational Insights

    Operations
    Filter operational insight results by a particular survey.
  • Strengths and Weaknesses Redesign

    Strengths and Weaknesses Redesign

    Operations
    Get more insights regarding the topics that impact your rating the most.
  • Mobile Dashboard Performance Improvements

    Mobile Dashboard Performance Improvements

    Actions
    The Reputation Manager app dashboard loads 6-10 times faster (for users with 1,000 locations).
  • Custom Fields in CSV Export

    Custom Fields in CSV Export

    Actions
    The Ticket Dashboard export csv includes more data that is relevant to your reporting needs.
  • Custom Drop-Down Fields for Ticket Types

    Custom Drop-Down Fields for Ticket Types

    Actions
    Allow ticket takers to choose more than one option within custom fields.
  • Ticket “On Hold” Stage

    Ticket “On Hold” Stage

    Actions
    Configure ticket stages as "On Hold" to stop the clock for that particular stage so that it doesn't factor into total resolution time.
Tags:highlights20180823
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