See Facebook Recommendations in the Reviews tab.

End of survey review links are more prominent to encourage a higher click-through rate.

Analyze the time taken to complete individual and all survey to better understand which questions introduce friction.

Healthcare systems can easily define the relationship between a hospital and the ER within a hospital.

Healthcare systems that have multiple doctors working out of a single location can keep their location information consistent across all of their profiles.

Navigate directly to interactive reports from email notifications.

Filter operational insight results by a particular survey.

Get more insights regarding the topics that impact your rating the most.

The Reputation Manager app dashboard loads 6-10 times faster (for users with 1,000 locations).

The Ticket Dashboard export csv includes more data that is relevant to your reporting needs.

Allow ticket takers to choose more than one option within custom fields.

Configure ticket stages as "On Hold" to stop the clock for that particular stage so that it doesn't factor into total resolution time.