Approve responses to private messages and/or social post within the Inbox.
Ability to link old and new URLs, and specify permanent or temporary redirect to the new URLs.
Follow step-by-step instructions to create monitors for listening.
Ability to configure working days (business days) and working hours for SLA Management.
Share Action tickets to other employees from the mobile app to increase engagement and transparency.
Summary of the categories, sentiments, and emotions identified in a private message conversation or in a social post.
Asynchronous Download of the Rep Connect Integration Reports to avoid timeouts based on large data volume.
Quickly see which category is having the most change in volume within the desired time period set at the global filter level for a group or single location.
Rep Academy is the learning management system used for customer training and provides an interactive and engaging learning experience.
Help Center menu is being deprecated to simplify the user experience and drive users to the support portal and the chatbot for a more interactive support experience. Reputation News including Release Notes, Certifications, Idea Portal, and Beta Program will be accessible through the left navigation bar under Resources.