Add notes to a ticket without leaving your inbox.
When you reply to an automated message that was generated by a “New Ticket” or “Ticket Updated” notification, the contents of your reply will be added as a note on the original ticket.
Add notes to a ticket without leaving your inbox.
When you reply to an automated message that was generated by a “New Ticket” or “Ticket Updated” notification, the contents of your reply will be added as a note on the original ticket.